Juliet has promised James a promotion if the extravagant funeral of a VIP guest is a success, but an ill-timed comment by Gino is set to blow James's chances altogether.

Meanwhile, Jim Doody, an old flame of Juliet's, is staying at Babylon and is keen to rekindle their relationship. Juliet is delighted to see her ex but this throws up unexpected feelings of jealousy for Sam. While Sam tries to work out his feelings for Juliet he falls for the charms of an attractive female guest, resulting in a one-night stand.

Later, after a heated row over the funeral arrangements, James rashly fires Gino but soon realises his mistake when the body of the famous Sicilian artist, Christiano Cucci, disappears. Having persuaded a reluctant Gino to come back, the two embark on a search of the hotel with some startling discoveries.

Elsewhere, Ben and the gang are surprised at Juliet's choice of new hotel receptionist. Mel's clothes are dated, her hair and make-up are wrong and she doesn't have that five-star edge. It's not long before Ben exposes as her an imposter...