While Jackie goes on a date, Charlie finds himself flirting with beautiful guest Alice. Meanwhile, Anna is prepared to do whatever it takes to win over millionaire lawyer Richard, convinced that he is the man for her. Even if it means breaching the 'strictly no staff/guest relationships' rule.

It's not just guests who are affected by the lure and implicit sexiness of a five-star hotel - it's also the staff.

A 'fatalistic' collision with a wealthy American businessman sends Anna into a delusional spin - she'll stop at nothing to get this man (and the lifestyle) that she's after, even if it does mean breaching the 'strictly no guest/staff relationships' rule. Rebecca is on her back.

When Jackie reveals that she has a date, Charlie is happy to let his bruised ego be massaged by a beautiful female guest. But the guest is not all she seems - in more ways than one.

James and Gino come to blows over a couple whose stay is the result of a competition win.

Rebecca confronts Pete about Charlie's past but is distracted by a surprise visit from her husband Mark. Charlie is unsettled - just how much does Rebecca know about his past?