Joyce becomes convinced that new guest Mrs Simmonds is the hotel assessor, but her attempts to impress do not start smoothly. Meanwhile, deep divides emerge in the Garvey clan - can the family set aside their differences?

Joyce is convinced that at last the hotel assessor has arrived. That coveted fourth star is within reach! Nothing must go wrong while Mrs Simmonds is in residence.

Unwisely, Joyce has chosen this day to turf Kenneth out of his salon for the late payment of rent. Kenneth is furious - and he and Joyce have a running cat-fight which ends with them both in the hotel pool, and Kenneth minus his two front teeth. Mrs Simmonds sees it all, and to compensate for the poor impression created, Joyce offers her any service at the hotel - for free. Mrs Simmonds would like a manicure. So Joyce has to patch things up with Kenneth.

Other guests at the hotel include Lennie and Neville - two underworld figures who gave Donald a very hard time when he was in prison, and threaten the same now they've tracked him down in Benidorm. But Donald has agreed to help Sir Henry - the British consul involved in Donald's arrest for fraud, now down on his luck. And Sir Henry might just be able to help Donald too.

Mick reveals to the rest of the Garveys that all the sunbed shops Mel left them have been destroyed by fire. And that's not the worst of it. Madge is bitterly angry and turns on Mick, but Michael denounces her. She's just plain nasty, and always has been.

Who exactly is Mrs Simmonds? How will Joyce cope when the real assessor reveals himself? And what can Michael do to bring the Garveys back together?