With her marriage on the rocks, having had to pack up her home to cope with subsidence and dealing with difficult Polish builders demanding money, Naomi isn't having an easy time of it, and things are made even worse when her labrador retriever Charlie goes missing.

Nana V is visited by fire safety officer Damon Peachey, with whom she shares an online past, and both Tony and herself find themselves intrigued by the idea of a fire starting in the caravan, and the subsequent insurance claim. But it comes as a shock to them when Nana V's family and No Name's new pups are put into danger when a microwave unwittingly explodes.

Desperate for help in finding her dog, Naomi enlists the canine expertise of Nana V to help her track Charlie down, and the two women form an unexpected bond, growing closer in adversity.