Nana V runs a dog training class on the Wirral, with the tagline 'for all your dogging needs'.
She has lost all faith in human beings and has replaced it with the unquestionable loyalty of a dog. Against her better judgement she bounces back time and time again to care about all the people around her.
Naomi enrols her unruly Golden Retriever pup, Charlie, into Nana V's classes.
Naomi is a dedicated youth worker in the voluntary sector and is married to Ravi. Naomi is motivated, precious and demanding both of herself and her daughter.
Tony is Nana's live-in ex-husband. She labels him her 'wasband'.
Cycling enthusiast Ravi is married to Naomi.
Jasmine is the spirited daughter of Naomi and Ravi.
She is about to turn 16, and her parents have bought her an expensive pedigree Retriever to try and teach her a sense of responsibility. Charlie the dog totally disrupts their family life though and Naomi ends up in desperate need of help.
Eron is Nana V's grandson. He is romantically interested in Jasmine.