Vince becomes rather taken with the woman upstairs, but can he pierce her icy heart? Meanwhile, Errol, convinced he's going to win a BMW, starts taking driving lessons.

Things are falling from above and when Vince goes to see what it is it turns out it's a new neighbour, Naomi, throwing out her ex-boyfriend's belongings.

Usually miserable, Vince fancies her badly and tries to make conversation, but Naomi is decidedly aloof.

When Vince, thinking of asking her out, follows her into the lifts and the lift gets stuck, the atmosphere gets hostile until, unexpectedly, a more sensitive side of her's is revealed.