Count Arthur Strong DVD Recall

Count Arthur Strong. Image shows from L to R: Eggy (Dave Plimmer), Birdie (Bronagh Gallagher), John The Watch (Andy Linden), Bulent (Chris Ryman), Count Arthur Strong (Steve Delaney), Michael Baker (Rory Kinnear), Sinem (Zahra Ahmadi). Copyright: Retort.

Count Arthur Strong

TV sitcom following elderly, befuddled showbusiness character Count Arthur Strong and his friends

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G180e

  • Sunday 8th September 2013, 12:42pm [Edited]
  • Wolverhampton, England
  • 3,310 posts

Can someone please help me with this?

The Series 1 DVD of Count Arthur Strong which was released on 19th August 2013 has been recalled due to a fault with the picture quality, I have sent an email to DVDsupport@bbc.com and they just sent me an automated response which made no sense at all. I have then just sent another email to DVDenquiryline@bbc.com and that was exactly the same.

https://www.comedy.co.uk/shop/count_arthur_strong_dvd_error/

Can anybody urgently help me on this one?

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Aaron

  • Sunday 8th September 2013, 1:21pm
  • Royal Berkshire, England
  • 68,429 posts

It's an automated response. They will reply at some point in office hours. It's not a special Count Arthur e-mail address.

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G180e

  • Sunday 8th September 2013, 1:23pm
  • Wolverhampton, England
  • 3,310 posts
Quote: Aaron @ September 8 2013, 1:21 PM BST

It's an automated response. They will reply at some point in office hours. It's not a special Count Arthur e-mail address.


Cheers Aaron ;)

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lofthouse

  • Monday 9th September 2013, 9:18pm
  • Nowhere, England
  • 9,066 posts
Quote: G180e @ September 8 2013, 12:42 PM BST

Can someone please help me with this?

The Series 1 DVD of Count Arthur Strong which was released on 19th August 2013 has been recalled due to a fault with the picture quality, I have sent an email to DVDsupport@bbc.com and they just sent me an automated response which made no sense at all. I have then just sent another email to DVDenquiryline@bbc.com and that was exactly the same.

https://www.comedy.co.uk/shop/count_arthur_strong_dvd_error/

Can anybody urgently help me on this one?


Sorry I can't help

I'M AFRAID!!!!

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Oldrocker

  • Tuesday 10th September 2013, 12:38am
  • Near my beloved Black Country in Wolverhampton, England
  • 13,416 posts

:P

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G180e

  • Tuesday 10th September 2013, 5:03pm
  • Wolverhampton, England
  • 3,310 posts
Quote: Oldrocker @ September 10 2013, 12:38 AM BST :P


I'm not really bothered, Oldrocker. I have watched the whole DVD two times over now and I have no concerns at all with the picture quality, I just wanted to send it back because the BBC want it back! They did manage to get back to me yesterday and just said that "they were looking into it" so it's not as easy to get a replacement as what Aaron and Graham Linehan had said.

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zooo

  • Tuesday 10th September 2013, 5:23pm
  • United Kingdom
  • 69,189 posts
Quote: lofthouse @ September 9 2013, 9:18 PM BST

Sorry I can't help

I'M AFRAID!!!!

Laughing out loud

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Oldrocker

  • Tuesday 10th September 2013, 6:02pm [Edited]
  • Near my beloved Black Country in Wolverhampton, England
  • 13,416 posts

From the CAS Newsletter received today . .

It has emerged that the first batch of Count Arthur Strong Series 1 DVDs released to shops were manufactured incorrectly, resulting in the picture quality not being as desired.

The BBC has confirmed the issue and set up a process by which fans can get a fixed version. If you have bought a Count Arthur Strong DVD and it has a red triangle in the top right hand corner of the cover you may wish to consider getting a free replacement by emailing the BBC's general DVD email address DVDsupport@bbc.com you will receive a reply to your message after a few working days days (but expect a delay as the BBC is likely to receive a lot of emails).

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G180e

  • Tuesday 10th September 2013, 6:10pm
  • Wolverhampton, England
  • 3,310 posts

Yes we already know about it, Oldrocker. Did you buy it aswell?

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AJGO

  • Wednesday 11th September 2013, 2:54pm
  • London, England
  • 4,987 posts
Quote: lofthouse @ September 9 2013, 9:18 PM BST

Sorry I can't help

I'M AFRAID!!!!


I've not seen/heard CAS, but I presume that joke's how it sounds? When did it first occur, and from which version/episode?

(Just curious cos Rich Hall has had that joke as part of his set for years)

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Fred C Dobbs

  • Wednesday 11th September 2013, 3:33pm
  • England
  • 73 posts
Quote: AJGO @ September 11 2013, 2:54 PM BST

I've not seen/heard CAS, but I presume that joke's how it sounds? When did it first occur, and from which version/episode?

(Just curious cos Rich Hall has had that joke as part of his set for years)


I think that gag was in the recent TV series (not sure if it was originally on radio- or would work there).
Count Arthur was handed a small acting role, and could not get the emphasis at all right, massively overacting the 'I'M AFRAID' bit. With hilarious consequences.

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Aaron

  • Wednesday 11th September 2013, 3:35pm
  • Royal Berkshire, England
  • 68,429 posts
Quote: AJGO @ September 11 2013, 2:54 PM BST

I've not seen/heard CAS, but I presume that joke's how it sounds? When did it first occur, and from which version/episode?

(Just curious cos Rich Hall has had that joke as part of his set for years)


It was featured in episode 5. https://www.comedy.co.uk/tv/count_arthur_strong/episodes/1/5/

As said above though, it may have featured in the radio show too. I forget.

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G180e

  • Wednesday 11th September 2013, 3:36pm [Edited]
  • Wolverhampton, England
  • 3,310 posts

Still haven't heard back off the Beeb regarding the DVD error.

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AJGO

  • Wednesday 11th September 2013, 5:17pm
  • London, England
  • 4,987 posts
Quote: Fred C Dobbs @ September 11 2013, 3:33 PM BST

I think that gag was in the recent TV series (not sure if it was originally on radio- or would work there).
Count Arthur was handed a small acting role, and could not get the emphasis at all right, massively overacting the 'I'M AFRAID' bit. With hilarious consequences.


Quote: Aaron @ September 11 2013, 3:35 PM BST

It was featured in episode 5. https://www.comedy.co.uk/tv/count_arthur_strong/episodes/1/5/

As said above though, it may have featured in the radio show too. I forget.


Ah, okay, doesn't sound the same gag then. Cheers guys