Zoe's dad Gary used to work in an ice-cream factory packing boxes - his dream was to invent a new icecream which he would sell to make his family rich. But, sadly his wife died and then also the factory closed down. He met and married Sheila and is now forced to do lots of dead end jobs, to help fund Sheila's prawn cocktail crisps habit.
Zoe is very kind, thoughtful and sensitive, but, tough, determined and resilient too. She lives with her dad Gary and stepmother Sheila. Her only friend is Harry and she is bullied by Tina.
Sheila has been hitched a few times (no one ever knows what happened to her ex-husbands) and is now married to Gary, and is a rather lax stepmother to Zoe. She is a big fan of daytime television and spends most of her time watching it, while eating countless packets of prawn cocktail crisps.
Burt owns Burt's Burger Van, which he often sets up outside the school - as the pupils are his best customers. His burgers (made of dubious meat) and his special sauce are particularly popular.
Mr Fellows is the headmaster at Zoe's school. He's rather strict and humourless.
Miss Maxwell teaches at Zoe's school and is in charge of the school talent contest.
The local detective constable, who works alongside WPC Budd.
WPC Budd works with DC Grey, trying to solve local crimes.
Charlie Jacobs is a famous TV chef - and a big fan of healthy fast food.
Raj runs the local newsagents. He's a very jolly man and lots of schoolchildren love to go and see him. He's friendly with all of them and knows their names. Raj tries to be a canny businessman with lots of 'special' offers (which aren't particularly special).
Tina is the school bully, and she's tough and scary. Though, like most bullies, she's deeply insecure.
Zoe's friend - he's flamboyant and excitable, and very kind and thoughtful.
A talented singer at Zoe's school, she's a teacher's pet with a mean streak.