The overoptimistic and naive Ryan Packer has formed Unthinkable Solutions, a management consultancy along with fellow misfits Daisy de Vere and Sophie Stott. The team is later joined by repulsive IT expert Owen. Their pretentious, incompetent and often downright weird 'solutions' bring chaos and sometimes downfall to the organisations, ranging from banks, local councils, department stores and the Post Office who are unlucky enough to hire their services.

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