Ryan Packer

Pompous, naive, incompetent, Ryan somehow keeps things at Unthinkable Solutions from completely falling apart by his enormous, and totally misplaced, optimism. He is the kind of person who always bounces back mainly because he is unaware what hit him.

Ryan responds to setbacks with fatuous aphorisms and loves contorted metaphors: "You're square pegs....try to think of me as a round hole". His cluelessness is masked by his love of meaningless management-speak.

However, Ryan is basically good-natured and affable, which must be part of the reason his team stay together.

Sophie Stott

Sophie is the only worker at Unthinkable Solutions with a modicum of competence. She is direct, to the point, and efficient. She is also sociopathic, sexually predatory, intense and agressive. Older than the others in the team, her awareness of her ticking clock turns her into a man-stalker, further diminishing her chance of a relationship.

Her solutions, unlike Ryan's and Daisy's, are brutal and often involve sacking large swathes of the workforce. Her response to one of Ryan's trite cliches was "Shoot the puppy!"

Daisy de Vere

Daisy is on the New Age wing of management consultancy. She seems to believe all problems can be solved with a workshop and a listen to a hypno-tape. Unfortunately she is naive and extremely dumb, and has no understanding of why and even when things go wrong.

She is full of sayings that don't quite work, such as "Stress. If you rearrange the letters, it nearly spells "rest"...with one "s" left over".

Daisy is far too nice to have much impact in the company or for anyone to listen to her, but does have unending faith in her touchy-feely methods.

Owen

Owen came in at the end of Series One, and is everyone's nightmare IT Consultant: creepy, foul-smelling, slobbish, addicted to porn and video nasties. He doesn't so much lack social skills as enthusiatically annihilate them. He has unforced contempt for all existing IT systems and indeed for most of the human race.

Owen can be relied to turn a delicate situation requiring tact and delicacy into catastrophe. He is a keen member of a dodgy online community called the Fraternity of the Sacred Goat.

Jed (Series 3)

Jed is a fellow member of the Fraternity of the Sacred Goat, and took over temporarily from Owen when the latter had to go into hiding (made necessary by David Mitchell's increasing commitment to Peep Show)

He is a similar character to his friend.