- 2019 - 2021
- Channel 4
- 22 (3 series), plus 1 highlights/out-takes special
- Joe Lycett, Katie Morley and Mark Silcox
- Joe Lycett
- Mark Barrett, Michelle Cox, Charlotte Freinberg, Matt Hulme, Shyamalie Satkunanandan and Lucy Topping
Joe Lycett, famed for his epic battles with petty officials and dodgy scammers, fights for the consumer rights of the Great British public in this series.
With the help of his assistant Mark Silcox, a weekly celebrity guest, and some daring hidden camera investigations, Joe campaigns on behalf of viewers who've been wronged by big corporations, caught out by small print, and hoodwinked by fraudsters.
From dishing the dirt on unhygienic takeaways and battling with big banks, to pulling back the covers on sub-par hotel rooms, and taking low budget airlines for a bumpy ride, Joe is determined in his quest for consumer justice.
After battling a raft of consumer complaints from the likes of Britannia Hotels and easyJet in Series 1, Joe not only managed to change the policies of several multinational giants including Uber Eats, SpareRoom and RBS but also got thousands of pounds of people's money back and celebrated everyday customer service heroes.
In Series 2, with more scams, dodgy practises and unacceptable consumer standards at large, national business will be once again be exposed, and Joe will also look to uncover those solo rogues exploiting innocent victims such as cowboy builders and crooked car salesmen.
- Production companies
- Also known as
- The Naughty Step (Working title)
- Hugo Boss's Got Your Back (Other official name)
- Laugh track
- Yes and no; it varies
- First broadcast
- Friday 5th April 2019 on Channel 4 at 8:30pm
- Last new broadcast
- Friday 5th June 2020 on Channel 4 at 8pm
- Upcoming repeats
- Series 3 Episode 1: Friday 20th August at 1:50am on 4seven