Terri is concerned that the operators at the centre do not speak with clear English accents. Whilst Kenny is slipping off into Bollywood fantasy, Terri sets about hiring Benedict Harlow, an English actor, who embarks on a radical training programme.

Terri is concerned that the operators at the centre do not speak with clear English accents. She tells Kenny they need coaching. Whilst Kenny is slipping off into Bollywood fantasy, Terri sets about hiring Benedict Harlow (Richard E Grant), an English actor, who embarks on a radical training program.

Meanwhile, Dev is caught out by a local gangster, Don Kohli, who is demanding protection money from Teknobable.

Considered a total failure, the training scheme has been abandoned and the actor has been fired. Kenny and Terri are now involved and are threatened by the gangster as well.

Spoiler: The actor returns to the call centre to collect his money. Later, his pal, a Bollywood star, comes to offer support. The gangster is stunned when he sees the Bollywood star, who is his hero. Impressed and in awe, the gangster vows to leave the call centre alone and all ends well, but less so for Dev.