Problems with account changes

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Will Cam

  • Tuesday 24th March 2020, 2:57pm
  • England
  • 7,949 posts

Aaron/Mark

I got the notification a few days ago re the Supporter payment due to come out in 7 days.

I've been trying to change my card details (new card). My account details are there but when I add my details and address etc I keep getting:

"We could not update your card details at this time.
Country code (numeric) is not an accepted country."

I have deleted my old card.

Can you look from your end to see if I have changed sufficient for the payment to come off my new card (old card visa - new card MC)

Thanks.

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Aaron

  • Wednesday 25th March 2020, 2:42pm [Edited]
  • Royal Berkshire, England
  • 68,485 posts

Hey Will,

Thanks for checking up on this, and sorry for the slow response.

You had an additional address record somehow consisting of only your postcode; I've deleted that now, but can only guess that's why it was throwing an error.

Everything else is set up fine and the Supporter payment is correctly associated with your new card, so the renewal later this week should go without a hitch. :)

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Will Cam

  • Wednesday 25th March 2020, 8:11pm
  • England
  • 7,949 posts

Brilliant, cheers Aaron.